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Packing advice

To return your package, follow the steps below. This way you can ship your package safely and completely. You are responsible for the state in which Gomibo or the repair shop receives your product. You will receive an email from us when we have received your package.

Step 1: Packaging your product

  1. Reset your device and delete all accounts (e.g. Google, Find My iPhone). This is a requirement for the processing of your device.
  2. Remove your SIM card and any memory card from the device. You can keep these and you do not need to send them to us.
  3. You can also remove the case and other accessories from your device. You can also keep these. If you choose to ship your accessories, this is at your own risk.
  4. Put your device in a small box:
    1. In case of an exchange or cancellation, please send the device in the original box.
    2. In case of a repair, use a different box. You may reuse a box. In case of repairs, sending the original box is at your own risk.
    3. Are you sending in an accessory? Please always include the original packaging if you still have it. Even when you send in the product for repair.
  5. Fill any empty space in the box with, for example, bubble wrap.
  6. Use a rubber band to close the box. Never stick anything on the original box! That way, the box remains neat and tidy.

Step 2: Packaging the box

  1. Pack the smaller box in a sturdy shipping box. You can reuse a box, but make sure there are no other labels or stickers on it.
  2. Please enclose a letter stating:
    1. What you want us to do with your product (exchange, cancel, or repair);
    2. When cancelling: your bank account number;
    3. In the case of defects: a description of the problem;
    4. In the case of defects: your packing slip/invoice, this is your proof of warranty. Download these via your account. Without this proof it is possible that your product will not be repaired.
  3. Fill any empty space with protective material such as bubble wrap or newspapers.

Step 3: Print and stick shipping label

  1. Print out the shipping label with the delivery address and return address;
  2. Check whether your return address is correct on the shipping label. This can be your own address or Waagstraat 1 in Groningen. In the latter case, the package always ends up with us if something goes wrong. If the address is incorrect, you may change it (cross it out and write the correct one).
  3. Stick the label on the box so that there are no loose corners or edges. The label will then stay in place.

Step 4: Send and done!

  1. Drop the package off at a UPS location near you.
  2. We will send you an email as soon as we receive your package.