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Customers rate Gomibo 4.7/5
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Customer Service

How do I order?

On this page, we explain step by step how ordering from Gomibo works. This way, you know exactly what you need to do yourself and what we will take care of for you afterwards.

Go directly to:

  1. Choose a product
  2. Place your order
  3. Complete your order
  4. Shipping
  5. After your order

Frequently asked questions

1. Choose a product

What you can do

You choose the product that suits you. With our comparison tool, you can compare devices and accessories.

What we do for you

We show you current prices, terms, and delivery times. Thanks to our European purchasing network and our partnerships with brands, we can offer you attractive deals. We are also happy to help if you have questions about your choice.


2. Place your order

What you can do

You enter your personal details and check your order. You can then optionally select insurance and suitable accessories and choose your preferred delivery and payment method.


Would you like to know how we handle your data?
> Learn more about privacy and security

What we do for you

We check your order and verify whether all required information is present and correct. We prepare the next step only once everything is complete. If anything is still missing, we will let you know by email.


3. Complete your order

What you can do

Have you placed and paid for your order? Then you can move on to the next step.

What we do for you

All your details are carefully checked before we continue processing your order. If anything is missing or does not match, we will let you know by email.


4. Shipping

What you can do

As soon as your order has been shipped, you will receive a track-and-trace code from us by email. You can use it to track your shipment and see when it is expected to arrive.


> Learn more about delivery times

What we do for you

Once your order has been fully processed, we prepare it and carefully package it for shipping. We then hand it over to the delivery service and let you know as soon as it is on its way.


> Learn more about shipping


5. After your order

What you can do

Once you receive your device, you can set it up and start using it. If you have questions or need support, you can find information through our customer service.


> Go to customer service

What we do for you

We remain your point of contact even after your order. If you have questions, need advice or encounter any problems, we are here to help and can support you with returns, warranty issues and repairs, among other things.


> Learn more about warranty and repairs


Frequently asked questions

  • I would like to insure my device. Is that possible?

    Yes. When placing your order, you can select insurance through Tulip Assist. Your device is insured free of charge for the first 3 months, and you are not tied to an annual contract. You can find more information on our Tulip Assist information page.

  • What happens if my product is not in stock?

    You can see the current expected delivery time on the product page. After placing your order, you can also find up-to-date information on your order status page. If anything changes, we will keep you updated by email.

  • When will my order be shipped?

    This depends on the type of order and when all required steps have been completed. A single device can be delivered as early as the next day. You can find more information on our shipping page.