Would you like to return your product? You can easily register your free return through your order status page. Below, we'll explain how it works step by step.
Log in through our website using your email address and password. Don't have a Gomibo account yet? You can also use your order number and email address. You can find your order number in every email we've sent you.
Click on "My Account", then select "Returns". Scroll down to Step 1 and select all the products you'd like to return.
Follow the steps shown on the screen and fill in the information relevant to your return.
Once you've successfully registered your return, you'll receive an email from us with all the information you need. Make sure to package your product carefully by following our packaging guidelines.
Drop off your package at a UPS drop-off location near you. You don't need any additional shipping options when using the shipping label we've provided.
Would you like to check whether your product is eligible for return first? You can find all the conditions on our Exchanges & Cancellations page.
→ Warranty and Repairs
→ Is My Device Really Defective?
→ Shipping
Yes. When registering your return, you can select multiple products from your order. Then simply follow the steps shown on the screen to complete your return.
No. If you don't want to provide a reason, you can select No reason when registering your return.
Once you've successfully registered your return, we'll send you an email containing your shipping label.
We recommend using the shipping label we've provided to ensure your return is processed correctly. Would you prefer to ship your return at your own expense? Please contact our customer service team first to receive the correct return address.
If you're returning a device, you should:
Still having trouble registering your return? Please contact our customer service team. You can do this by filling out the contact form on our customer service page.