How do I register my return?

Want to return a product? You can easily register your return via your account page. Below, we’ll guide you through the process step by step.

How to register your return

1. Log in on your order status page with your email address and password. Do you not have a Gomibo account yet? Then you can log in with your order number and email address. You'll find your order number in your order confirmation email.
2. In the menu, click on Return
3. Under Step 1, check off the product you want to return. You can also select more than one product.
4. First, let us know why you're returning the product under Reason for return. If you would rather not give a reason, you can enter No reason.
5. Afterwards, click on the green button at the bottom of the page that says Continue registering.
6. Follow the steps and fill in the information that applies to your return. This only takes a few minutes.
7. When your product has been registered successfully, we will give you a free shipping label. Package your product carefully using our packing advice and stick your shipping label on the box.
8. That's it! All you have to do is drop off the package. You can do this at the nearest UPS location.
   Please note: It is not necessary to choose additional shipping options such as registered or insured shipping. The package is already insured via our shipping label. As such, we do not reimburse the costs for additional shipping options.

Need help registering your return?

If you’re unable to register your return, please contact our customer service team via the contact form at the bottom of our Customer service page.