Reset your device safely. A factory reset can help resolve persistent software issues or prepare your device to be passed on or sold.
Important: Resetting your device will delete all personal data, apps and settings stored on it. Make sure you back up all important content first.
Back up important content such as photos, videos, contacts, chats and files. Use our step-by-step guide to creating a backup.
Make sure you know the log-in details for your Google Account, as well as your PIN, pattern, or password. Charge your device sufficiently and connect it to the internet, if possible.
Open the “Settings” app and look for an option such as “Reset”, “Reset options”, or “Factory reset”. Depending on your device, you may find it under “System”, “General management”, or “About phone”.
Select an option such as “Delete all data”, “Factory data reset”, or “Reset phone”. Then check which data will be deleted.
Confirm the reset using your PIN, pattern, or password and follow the instructions on the screen. Your device will restart and all personal data stored on it will be deleted.
Once the reset is complete, the initial setup screen will appear. To continue using the device, sign in with your Google Account and restore an available backup. If you are selling or passing on the device, leave the setup for the new owner.
Can’t open the settings?
Many devices can also be reset using their physical buttons. However, the required button combination and individual steps differ by manufacturer and model. Follow the instructions provided by the device manufacturer.